Returns Policy


Should you wish to return any item(s) purchased from ON Y VA, we will exchange for the equivalent value of what we have in stock or provide you with a gift voucher to the value of good(s) returned.

To be eligible for an exchange, your item(s) must be returned within 14 days of purchase in brand new condition (the same condition that you received it) and unworn. It must also be in the original packaging.

You will be responsible for paying the courier cost for returning your item as well as the courier cost for the exchanged item sent back to you.

If you wish to exchange your item(s), please email us at hello@onyvashop.com

To complete your return, we require a receipt or proof of purchase.

Once your item(s) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Shipping
To return your product, you should courier/deliver your product to:
ON Y VA
5A 3rd Avenue,
Shop 5B,
Parkhurst,
2193,
Johannesburg,
Gauteng

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please ensure you use a reputable courier company with tracking facility, ie. Aramex, DSV or Postnet Door to Door.